Download Speed Slower Than Upload Att Wireless
In this article
- AT&T Internet plans and prices
- Cyberspace connection types AT&T offers
- AT&T Cyberspace availability
- What to expect from your AT&T internet beak
- Strong customer satisfaction numbers
- Summary and FAQs
Back in May 2021, AT&T CEO John Stankey alleged the company would put greater focus on expanding its fiber footprint. In fact, he went farther and said AT&T would home in on "the single goal of offering the best stock-still-broadband service in the market."
At present, in 2022, AT&T has leaned into that goal by announcing new multi-gig plans in more than 70 cities. The new speeds are available to just over 5 one thousand thousand customers right at present with that number expected to grow throughout 2022.
Then, where does that put AT&T now? If you're living in one of the 21 states where it provides internet service and are eligible for one of the company's fiber plans, then you lot're in a perfect spot. AT&T's fiber internet offers a great connexion at a terrific value. All the same, the majority of customers within AT&T's service area aren't living in homes wired for fiber. Instead, AT&T connects those customers using either fixed wireless or a DSL hybrid service. In both cases, that ways less value and much slower speeds than what you lot'll become with cobweb.
Like
- No contracts required to receive the lowest available toll
- No data caps for any fiber plans
- Valuable perks and promotional offers
Don't Like
- Much slower DSL plans are more than prevalent than fiber options
- No way to avert additional monthly router fees if yous're not a fiber client
- Data caps enforced on all non-fiber plans
In other words, recommending AT&T Internet really comes down to where you alive and what's available at your address. If AT&T Fiber is an option, and so move it right to the top of your list. But if you're not serviceable for fiber, shop effectually to meet if you lot tin can do amend than AT&T's fixed wireless or DSL solutions.
AT&T Internet plans and prices
AT&T offers several fiber internet plans, none of which come with contracts or data caps. The company tells CNET that three of those fiber plans -- Internet 300, Cyberspace 500 and Internet one thousand -- are available to just under a third of customers in the visitor'due south footprint. The multi-gig plans are available to a smaller portion of that base, currently simply over five one thousand thousand.
The rest of the plans use a DSL/fiber hybrid approach to service the residual of AT&T's customer base of operations, though the addition of DSL infrastructure ways that speeds are a lot slower.
Here's your full list of options:
AT&T home internet plans
| Plan | Max speeds | Promo price (offset 12 months) | Regular monthly toll (after 12 months) | Equipment fee | Information Cap |
|---|---|---|---|---|---|
| AT&T Fixed Wireless | 25Mbps download, 1Mpbs upload | $lxx | $seventy | None | 350GB |
| AT&T Internet 10 | 10Mbps download, 1Mpbs upload | $55 | $70 | None | 1TB |
| AT&T Cyberspace 18 | 18Mbps download, 1Mpbs upload | $55 | $lxx | None | 1TB |
| AT&T Internet 25 | 25Mbps download, 2Mpbs upload | $55 | $70 | None | 1TB |
| AT&T Internet fifty | 50Mbps download, 10Mpbs upload | $55 | $seventy | None | 1TB |
| AT&T Internet 100 | 100Mbps download, 20Mpbs upload | $55 | $seventy | None | None |
| AT&T Fiber - Internet 300 | 300Mbps download, 300Mpbs upload | $55 | $55 | None | None |
| AT&T Cobweb - Internet 500 | 500Mbps download, 500Mpbs upload | $65 | $65 | None | None |
| AT&T Fiber - Internet 1000 | 940Mbps download, 880Mpbs upload | $80 | $fourscore | None | None |
| AT&T Fiber - Internet 2000 | 2Gbps download, 2Gbps upload | $110 | $110 | None | None |
| AT&T Fiber - Internet 5000 | 5Gbps download, 5Gbps upload | $180 | $180 | None | None |
For nearly of its serviceable areas, AT&T offers at least iii of the above plans. In a few geographic locations, mainly rural or suburban areas, you may only take access to AT&T Internet Basic (not shown in the table to a higher place), which features either a 5-megabits-per-2nd plan or one offering 1.5 or 0.8Mbps. Basic is the right give-and-take for information technology and perhaps that's as well generous.
AT&T says that it's expanding its cobweb network with a goal of covering 30 meg customer locations by 2025.
Stephen Shankland/CNETHere are the internet connection types AT&T offers
There are a couple of potential outcomes when you seek to sign up for AT&T Net. If you see whatsoever of the 300, 500 or gig speed tiers offered at your address, then you take access to AT&T'southward fiber cyberspace service, which uses 100% cobweb technology. Fiber connections are symmetrical by design, which means that your upload speeds will be just as fast equally your downloads, different DSL, cable and other modes of internet. That's peculiarly useful for videoconferencing, transferring files (for those of us working and schooling from home) and online gaming.
Outside of the cobweb plans, about of the rest of AT&T plans are DSL, a hybrid of fiber-optic and copper cable. This means speeds are much slower than a pure cobweb connection, and yous won't encounter upload speeds that are as high equally your download speeds.
In addition to AT&T's cobweb and DSL plans, the company offers a stock-still-wireless selection, which involves installing an antenna and wireless equipment within the abode. Speeds won't go much higher than 25Mbps with a connection like that -- information technology's intended mostly for homes that lack other options for getting online.
According to the most recent study from the Federal Communications Commission, AT&T Internet plans are 30% fiber, 7% fixed wireless and the rest are DSL. That said, the FCC'due south numbers are out of date (and the data comes with plenty of other flaws, too).
An AT&T spokesperson wouldn't disclose the most current breakdown of its service plans when we asked, but the company says that its fiber footprint is larger than the FCC'south yr-former data suggests. As we mentioned at the meridian of the folio, AT&T'due south CEO has doubled down on the company'due south commitment to cobweb expansion.
AT&T home internet is available in 21 states throughout the South, the West and the Midwest.
FCC/MapboxAT&T Net availability
AT&T's internet service surface area covers 21 states across the country. The listing includes Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Mississippi, Due north Carolina, Nevada, Ohio, Oklahoma, Southward Carolina, Tennessee, Texas and Wisconsin. You can dig deeper on the AT&T coverage map to uncover the specific cities included within each state.
What to wait from your AT&T Cyberspace neb
For the most part, AT&T Net is straightforward. But at that place are a few differences from other internet service providers that are worth paying attention to.
You tin can now skip the equipment fee
Correct up through 2021, AT&T charged an extra $ten a month to utilize its AT&T Wi-Fi Gateway. It didn't affair if you had your ain equipment, that fee was inescapable. Now, here in 2022, AT&T includes the equipment rental in your monthly fee. This is great news for customers and a decent, off-white move past AT&T.
1-fourth dimension fees
AT&T charges $99 for a full, in-abode tech installation. For some addresses, at that place's no self-install option (y'all accept to get online to find out if you "qualify" for the self-install kit). On the positive side, yous'll often discover online promos where the $99 fee is waived (typically for the college-speed plans), so go on your eyes peeled for offers similar that. If none are bachelor, yous could as well try asking them to waive it when you're calling to sign up.
If you're struggling to become a bespeak in the far reaches of your home, AT&T will sell you lot a Smart Wi-Fi Extender to pair with the gateway. Those will cost you $50 each.
No data caps -- at least not with most plans
This is where things get a piffling squirrelly. For the nigh part, AT&T Internet plans don't come with data caps. Customers get unlimited data with all fiber plans. That ways you lot won't have to track your data usage for fearfulness of fees or throttling issues once you hit some arbitrary threshold. Simply there's still a decent chunk of AT&T'southward geographic footprint where fiber isn't all the same available, and in some of those cases, there is a data allowance.
AT&T Internet plans from 0.8Mbps-75Mbps take a data cap of 1 terabyte (1,000 gigabytes). If you go over that monthly limit, you'll incur a $ten charge for each additional 50GB of data that you use, up to a total of $100 a month. That'south right on par with other major providers who enforce a data cap, including Comcast Xfinity and Cox, but both offer caps that are a bit higher, at around 1.25TB (1,250GB). Cox also waives all of your overage charges the outset month you break the cap. Only don't await a gratuitous pass like that from AT&T.
If you retrieve you lot're probable to surpass AT&T'due south data assart, you tin can upgrade your programme to include unlimited data for an additional $thirty a calendar month. Another selection is to choose a TV and net packet, which would allow you to get unlimited data at no extra charge -- though there'southward usually a contract involved with whatsoever bundling of services.
One last caveat -- the information allowance for AT&T Stock-still Wireless Internet is actually 350GB a month. While the $10 charge for each additional 50GB you use is the same as above, fixed wireless customers can be billed up to a total of $200 extra per month for overage fees. That's a recipe for sticker daze, so y'all'll want to exist extra cautious with your data usage if you're a stock-still wireless subscriber.
Access to the AT&T Wi-Fi Hot Spot Network is free
AT&T'southward nationwide network of over 30,000 hotspots is free to all AT&T Internet customers. This allows you to be connected when you're away from home without using up your mobile information. Cheque out AT&T's mobile hotspot map to get a sense of where you lot tin notice those available locations.
AT&T Cyberspace offers nice deals and promotions
AT&T likes to run short-term promotions and deals throughout the year. Currently, one of the principal promos offered is a $200 AT&T Visa Reward Card for new fiber customers that lodge online.
If you lot opt for the company's fastest plans, Net 1000 or in a higher place, AT&T will throw in a free subscription to HBO Max. That's a decent value: HBO Max costs $15 a calendar month, so that'south worth $180 a twelvemonth. Also, many ISPs volition cut you off after a year, but AT&T will comprehend the subscription for the life of your fourth dimension as an internet customer.
AT&T Internet boasts strong customer satisfaction numbers
AT&T crows that "you lot deserve the best," and the company points to its stellar showing in J.D. Ability's U.s.a. Residential Internet access provider Satisfaction Study as evidence that information technology'southward delivering. AT&T nabbed the top spot in the North Central and South regions in that study, with an average score of 738 on a 1,000-betoken scale. Only Verizon (758) and Midcontinent (754) tin can point to a college average in the survey, but they each only competed in 1 region. AT&T locked horns with the contest in three areas.
AT&T Net fared just as well with the American Customer Satisfaction Index, which releases a yearly customer satisfaction survey for internet providers. AT&T's 2021 score of 71/100 was tied with Verizon Fios for the top spot and well alee of all other competitors and alee of the industry boilerplate of 65. AT&T also saw a jump of simply over 4% in its score from the previous year, which was the biggest jump among all providers from 2020 to 2021.
The ACSI also surveys customer satisfaction with each provider's Wi-Fi equipment, and just similar the overall score, AT&T saw a 4-point bump here, too. With a score of 74 out of 100, AT&T's equipment tied with Verizon for the top spot among all providers.
To sum information technology up
If AT&T Cobweb is an option for your address, information technology's tough to find a ameliorate combination of service and affordability. The catch? AT&T's cobweb plans aren't an option for approximately ii-thirds of the company's coverage expanse. All other AT&T plans are fraught with issues not faced by fiber, from slower download speeds to data caps. Merely put, don't hesitate if you tin can hop on an AT&T Fiber plan, simply research your options if just lower speeds are offered in your area.
AT&T Internet FAQs
Does AT&T Internet Service require a contract?
No. While the promo price on some plans expires subsequently your first year of service, you lot don't have to sign a term agreement to receive that cost.
Is AT&T Internet fast?
The reply to this question ever depends on which plans are bachelor in your area. No matter the fastest plan that any provider might offer (say, the 3,000Mbps Gigabit Pro plan from Xfinity), it's moot if it isn't available at your address. So, for example, AT&T's new Net 5000 plan is the fastest residential plan yous can discover from a national Internet service provider, but information technology's not available to all AT&T areas. Currently, it covers merely over 5 1000000 households across seventy metro areas.
For a third-political party perspective on what'southward fast, the speed-testing website Ookla tracks ISPs based on its scoring system that looks at both download and upload speeds. Using the most recent metrics taken during the third quarter of 2021, AT&T came in fifth place, backside Verizon, Cox, Xfinity and Spectrum (in that social club).
Similarly, AT&T ranks in fifth place when you look at Ookla's Consistency Score -- a different measure showing how often providers evangelize broadband speeds to customers. Surprisingly, it wasn't even that shut, with AT&T Internet at 78.2% and the same four providers ahead of them at either 83% or higher.
Finally, remember that those scores take into account all AT&T plans, not just the speedy fiber options. So the slower numbers from AT&T'south DSL and stock-still wireless plans come into account here, likewise.
Does AT&T offer whatever low-cost internet options?
Yes. Access from AT&T is an affordable option for eligible households within the 21 states that AT&T services. In that location are two tiers available. The get-go features cyberspace service up to 10Mbps for $5-$10 a month. The newest tier features upwards to 100Mbps symmetrical speeds for $xxx a month.
Both plans are available for limited-income households participating in the Supplemental Nutrition Assist Plan or getting Supplemental Security Income benefits. All households that qualify for the regime's Affordable Connectivity Program will besides qualify for Access from AT&T.
How can I cancel my AT&T Internet?
You tin can kickoff the process by going to the AT&T Contact Us folio. You tin abolish AT&T Internet at any fourth dimension without an early termination fee since no contracts are required for service. However, since you become billed on a calendar month-to-month ground, you volition not receive a refund or credit if you cancel earlier the end of your billing bike.
Also, pay attention to the minor print of some of your promo offers. If you have an net plan that gets you free HBO Max, for example, you'll lose that access upon cancellation.
Lastly, if y'all want to transfer your service, rather than cancel (for a awaiting motility, for case), you lot can contact an AT&T moving specialist at 800-288-2020.
Source: https://www.cnet.com/home/internet/att-internet-review/
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